Handling Grievances

Author: Lynda A. C. Macdonald

US Consultant: Julie DiMauro

Introduction

Employers are not required to maintain formal grievance procedures, absent a specific labor contract with a union or other entity mandating one. However, it is in an employer's interests to enable its staff to raise legitimate grievances without fear of repercussions.

A good grievance procedure contributes to a culture of fair treatment, allowing employees to feel that they are being treated reasonably and with respect. In addition, grievances raised by employees can help to uncover unacceptable - and perhaps unlawful - practices that could damage the organization's effectiveness and, potentially, its reputation.

This guide discusses handling grievances, both formally and informally, and includes information on the structure of a grievance procedure, who should handle grievances, attitudes toward grievances and conducting grievance hearings.