Handling Difficult Conversations - Supervisor Training
Author: Jill Gormley, Strong and Clear Communications
Overview
This training session examines the law and best practices regarding challenging conversations. It covers the following topics:
- Communicating Expectations and Work Rules
- Performance Appraisals
- Disciplinary Actions
- Employee Complaints and Investigations
- Exit Interviews
- Workforce Reductions
- Test Yourself
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